Contact Information
Let's Talk
We can help you with all your questions and problems!
Write us an e-mail, give us a call or fill out the form!
Support
From Mon. – Thu. from 9:00 am to 5:00 pm
Fri. from 9:00 am to 6:00 pm
and Sat. from 9:00 am to 4:00 pm
jederzeit für dich erreichbar.
Feedback
Your feedback is important to us! Please let us know how we can improve our service.
Serviceportal
Dein E-Moto braucht Hilfe?
Sag uns in zwei Schritten, worum es geht. Wer lieber direkt spricht, erreicht das Serviceteam telefonisch.
Wähle oben dein Anliegen aus, dann zeigen wir nur die Felder, die wir für diesen Fall wirklich brauchen.
Anfrage eingegangen
Wir sind dran.
Deine Anfrage liegt beim Serviceteam. Wir melden uns in der Regel innerhalb eines Werktags auf dem von dir gewählten Weg.
Dringend? Ruf uns direkt an: +49 155 67669516.
At home in the Bergisch region
There for you
Our location
Moviba GmbH
Am Sägewerk 1b
51789 Lindlar
North Rhine-Westphalia
FAQ
Frequently asked questions can be found here – your question is not listed? Then feel free to contact us!
Why buy from us?
At Moviba, service and customer focus are our top priorities. We’re always here for you and will find the right solution for any problem—whether by phone, email, or in person. As an official sales partner of renowned brands such as Altis, Rerode, 79Bike, and E-Ride, we benefit from close relationships with our suppliers, which means that sold-out items can be reordered and delivered in a flash. Our team consists of experts in the automotive and battery industries with years of experience who will provide you with expert advice and help you find the right vehicle for your needs. Whether you’re a beginner or a pro—we’ll make sure you hit the road safely and reliably, including tips on accessories and maintenance.
Why an electric motorcycle?
The advantages start with the costs: electric vehicles have extremely low maintenance and energy costs. An average electric motorcycle only consumes around €2.50 of electricity per 100 kilometers, depending on the model and riding style. Compared to combustion engines, they are low-maintenance as there are fewer wearing parts such as oil filters or spark plugs, the electric motor is robust and rarely requires repairs. The vehicle tax for purely electric vehicles will also be abolished by 2030, which will save money in the long term. Further plus points: The vehicles are quiet and low-vibration, ideal for city traffic or off-road adventures. Short journeys hardly put any strain on the engine, and there are no exhaust fumes while riding. Many models also offer smart features such as app integration for range monitoring or theft protection
How do I get support for technical problems or questions?
Simply contact us by phone, email or via our contact form, we will respond quickly and find a solution. Our team of experts offers not only advice, but also remote support or appointments in our workshop.
How fast is shipping and how much does it cost?
As soon as we receive your payment, we’ll ship your order the same day. Shipping for bikes typically costs €99. For smaller orders, flat-rate fees apply, which we clearly communicate. We work with reliable logistics partners who provide secure packaging and tracking. If you’d like to pick up your bike from us in Lindlar, select the “In-Store Pickup” shipping option. In this case, shipping fees are waived entirely.
Are there financing options or are installment payments possible?
Yes, we offer flexible leasing and financing options. For you as a private customer, we recommend Financeabike with low rates and flexible terms. Employers can use Jobroller to provide employees with tax-privileged e-vehicles. Applications are straightforward and processed quickly.
What installment amount should I expect for financing?
The installments vary depending on the vehicle price, term and credit conditions. For example, a Sur-Ron Light Bee can be financed from around €100 per month. Higher-priced models such as 125cc motorcycles start at €150-300. We calculate personalized offers including effective annual interest rates and without hidden fees.
Can I take a test drive before I buy?
With pleasure! Visit us on site to view the vehicles and take a test drive. Important: Test drives are only possible for persons of legal age or minors accompanied by a parent or guardian. Wear protective clothing and we will clarify legal aspects such as driving license in advance.
How are the vehicles registered?
Mopeds up to 45 km/h are registration-free, but require an insurance license plate and liability insurance (not insurance-free!). For mopeds, mopeds or scooters up to 4 kW, liability insurance is required to ride on the road. For 125cc models, you take out motorcycle or light motorcycle insurance, including statutory motor vehicle liability. Extensions such as partial or fully comprehensive cover are optional for more protection.
What is the warranty on the vehicles?
All our vehicles come with a manufacturer’s warranty (2 years on the frame and motor, 1 year on the battery).
Are the vehicles delivered pre-assembled?
Yes, the vehicles arrive pre-assembled. A simple final assembly (approx. 15-30 minutes) is often sufficient. Each vehicle is completely checked in our on-site workshop after final assembly.